SSN Navigator · For security companies
From the alarm to the patrol. 65% faster.
A GPS system that takes the alarms, picks the best patrol and guides it to the address - automatically, from one centre for the whole country.
How it works
Five steps. No manual work.
Compared with dispatching by voice, the time from the call to the patrol's arrival is 65% shorter (based on 1,000,000 orders).
1 · SiteThe alarm
The alarm comes in from the alarm system you already use.
2 · ServerPicking the patrol
The system picks the best free patrol and sends the site to its tablet.
3 · PatrolConfirming
The patrol confirms. On refusal or timeout the alarm moves on to the next one.
4 · PatrolNavigation
Navigation along the best route to the address, with a new route on any detour.
5 · CustomerNotice and report
The customer gets an SMS, and everything stays in the reports.
Why SSN Navigator
A voice dispatcher against the system.
65%less time from the alarm to the patrol
| What we compare | By voice | SSN Navigator |
|---|---|---|
| Time from the alarm to the patrol | As long as the dispatcher takes | 65% shorter |
| Alarms per shift (12 hours) | As many as the dispatchers can take | Over 2000 |
| Taking the alarm | The dispatcher takes it and passes it on | Automatic, from the alarm system |
| Picking the patrol | The dispatcher guesses | The system picks the best free one |
| Refused or no answer | The dispatcher looks for another patrol | The alarm moves on to the next one by itself |
| The address to the patrol | Read out over the radio | On the tablet, with navigation to it |
| Telling the customer | A call from the dispatcher | An SMS with the patrol's number |
| Alarm history | Whatever was written down by hand | Time and route of the patrol for every alarm |
Features
The whole shift, on one screen.
Six modules - from taking the alarm to the report on it.
Dispatch panel
Everything runs automatically, but under control - the dispatcher sees every patrol and every task in real time and takes over by hand when needed.
- Patrol positions and status in real time
- Tracking of every task
- Manual control over a task when needed
- All guarded sites on the map
- All patrols on the map
- Real-time event monitoring
Alarms and patrols
The system keeps track of every patrol's position and status. On an alarm it instantly picks the best one and sends it the site, and if it refuses or doesn't answer - moves on to the next.
- Automatic alarm intake
- Search for the best free patrol
- Confirmation by the patrol on the tablet
- Re-routing on refusal or timeout
- Back to the dispatcher if no patrol is free
- Patrols on a task are skipped for the next alarms
- The key information on the site on screen
Navigation
Once the task is accepted, the tablet shows the best way to the address, following the direction of traffic. If the patrol strays, the system works out a new route.
- Best route to the address
- Following the direction of traffic
- A new route on any detour
- Automatic map data updates
Sites
Addresses with alarm panels are entered into the system or, where possible, transferred automatically from the existing one. Patrol coverage by region is planned on the map.
- Entry of all addresses with alarm panels
- Automatic transfer from the existing system, where possible
- Sites on a map base
- Planning patrols by region
Communication
Text messages and VOIP between the dispatcher and the patrols - with no extra cost to the mobile operators.
- Text messages between dispatcher and patrol
- VOIP calls between dispatcher and patrol
- Recording of VOIP calls (extra service)
- SMS to the customer on an alarm, with the patrol's number
Reports
Every alarm leaves a trail - when it came in, which patrol took it, which way it went and how long it took.
- Alarm log
- Alarms handled by patrol
- Number of alarms handled in a period
- History of every alarm - the patrol's time and track
- Distance covered, travel speed, response time
Structure
One centre. The whole country.
SSN Navigator connects to the alarm system you already use. No regional offices are needed - the work across the whole country is run from just one.
Add-ons
More safety for the patrols.
The add-ons are paid separately and added when needed.
Panic button
A hidden button in the car. When pressed, the dispatch centre gets a signal and sees where the patrol that needs help is.
Call recording
The VOIP calls between the patrol and the dispatcher are recorded.
SMS to the customer
The customer learns at once about the alarm and which patrol is at the address. It needs a contract with an SMS provider.
Want to see it at work? We will show you the system with a scenario of yours.
Request a demoQuestions
Frequently asked questions.
Didn't find your answer? Write to us at office@alphaelsys.com
Do we have to change our alarm system?
No - SSN Navigator connects to the alarm system you already use.
Do we need regional offices?
No - the work in the whole country is run from one dispatch centre.
How does the patrol find the address?
Once it accepts the task, the tablet shows the best route to the address, taking the direction of travel into account.
How do the dispatcher and the patrols talk?
With text messages and VOIP through the system - with no extra cost to the mobile operators.
What extra modules are there?
A panic button in the vehicle, recording of the VOIP calls and an SMS to the client on an alarm. They are paid for separately and added when needed.
Demo